Computer Support
by David Sterry, MCSE

 

 

Example Support Scenarios

Setup new systems: Gather requirements and specify purchases, unpack and assemble, network the computers, enable file and print sharing, setup desktop applications, transfer files to new computers, configure remote access for easy problem solving later, setup automated backup, antivirus, and software updates. Maintain.

Improve current systems: Audit hardware and software in use, diagnose and repair any virus/spyware infection, replace any failing hardware, suggest upgrades and replacements, enable new capabilities. Maintain.

Desktop Support Toolbox

  • Install Software
  • Remove Virus/Spyware
  • File and Print Sharing
  • Word, Excel, Outlook
  • Desktop Publishing
  • Specify for Purchase
  • Backup
  • PC Repair

Network Support Toolbox

  • Cable/DSL Setup
  • Troubleshooting
  • Wireless
  • Network Security
  • Web Server Setup
  • File Server Setup

 

Site Designed by David Sterry, MCSE
© 2005 SterryIT.com